General terms and conditions

1. Introduction

The general terms and conditions of sale detailed below govern the contractual relationship between the User (hereafter referred to as You) and the Creventic company (hereafter referred to as We, whose headquarters is situated at Zandstraat 11 – 6590 DA  Gennep in the Netherlands and registered on the register of companies and commerce in The chamber of commerce no.: 12057725 / VAT-nr. NL 814640217B01. Both parties accept these conditions unreservedly. These general conditions of sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written prior dispensation. We maintain that, by confirming your order, you unreservedly accept our general conditions of sale, having read them. These Terms and Conditions of Sale are important to you and Creventic as they have been designed to protect your rights as a valued customer and to protect our rights as a business and to create an understanding between us.

2. Ordering

There are 4 methods in place to put through an order:
- by Internet on our site:
http://www.Creventic.com 24 hours a day and 7 days a week.
- by email: Click here
- by telephone at +31 485 471166 (calls charged at national rate)

  Monday till Friday between 08.30 – 17.00 o’clock.
- by Post accompanied by a copy of your order and your method of payment addressed to: Creventic,

PO Box 40
, 6590 AA  GENNEP - fax n° +31 485 471127. We will then send you a confirmation by e-mail that we have received your order.

3. Product information

Creventic takes great care when putting information on-line with respect to the essential characteristics of our products, notably with respect to the technical descriptions emanating from our partners and suppliers and the photographs illustrating the products; this however, within the technical limits that exist and with respect for the best standards on the market.

4. Prices

The prices indicated on the Site are in Euros and include all taxes but do not include delivery. The chosen possible delivery costs are indicated for the User during the product selection and are invoiced at the end of the order in addition to the price of the products.
We reserve the right to modify our prices at any moment but will apply the current rates as indicated to you on the site at the time the order was placed.

5. Availability

Please note that we will honour your order while stock is available.

In the event where one of the products ordered is not in stock, we will contact you in less than 15 days as of your order date to inform you how long it will be before we are able to deliver the product.

If there are certain products that are temporarily unavailable, we will send the available products and will pay the shipping fees for the rest of the order. We will offer you a replacement for an unavailable product, a product of equal price and quality.
If you choose to refuse, we will reimburse the unavailable product. If you wish to return it to us in the conditions outlined in article 9 (right of retraction – satisfied or reimbursed), the fees will be covered by us.

6. Delivery methods

Your order will be delivered to the address you indicated when you placed your order. Creventic offers 1 method of delivery. You will receive your package within one week by Post or Parcel force. The shipping fees for this option will depend on the articles selected..

Creventic does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event. In the event where you do not receive your package in the indicated time frame, an investigation will be conducted with the carrier and may take several days upon receipt of your claim (ex.7 days with Post or Parcel Force). During this period, no reimbursement or re-delivery will take place.

Upon reception of your order, we recommend that you verify your products with the order that you placed with us and if necessary, write any anomalies that may have occurred on the delivery voucher, not forgetting to sign it. Without prejudice and with respect to the applicable legal guarantees, we recommend that you address any reservations you may have pertaining to malfunctioning products on the date of delivery as quickly as possible by Post to the following address or by e-mail: Creventic, PO Box 40, 6590 AA  GENNEP - fax n° +31 485 471127. Returned products can only be accepted for products in their original state, notably with respect to their packaging, accessories and manuals. In the event of non-conformity of the product purchased, the User will have the choice between repair and replacement of the product, except if the desired option has an associated cost that is manifestly disproportionate to the alternative. We would like to inform you that a delay of 24 hours is possible for delivery of your order. In fact, for security reasons, all orders paid by bank card are verified by CREVENTIC. Complementary information may be requested, or demanded, in order to validate your purchase. By consequence, and in trying to avoid any delay, when you place your order please enter the following:
-a professional or paid-for e-mail address
-a land line telephone number (work or home) where you can be reached at any time of the day
Furthermore, for any order above the amount established by CREVENTIC, a piece of ID as well as proof of address will be requested and should be sent via fax, Post, or e-mail. We apologise for any inconvenience this may cause; however, these measures are taken to protect our clients from possible fraud associated with bank cards.

Creventic will be responsible for the ordered products untill they are delivered at the customer address.

If the ordered products not delivered within 30 days the customer can cancel the order and will receive his money back within 30 days

7. Tax-free shopping

Tax-free shopping is not possible for our clients.

8. Secure payment

Creventic uses Triple Deal to guarantee the security of your payments.
Creventic has chosen to assure payment security with Triple Deal by encrypting the connection when transmitting information on the network.
When you see the payment sign
, you will know that your payment is secure. The name Triple Deal may appear on your bank account statement. Please note that if your security department suspects fraud, we have the right to cancel the transaction for security reasons.
Creventic offers 2 methods of payment:
Credit card (Debit card, Visa or MasterCard), and bank transfer.

When you pay by credit card, your account will be debited when your order is forwarded, on condition that we have received pre-authorisation for your account. If sufficient funds are not available, your order will not be taken into account. For payments made on-line by credit card, the “Secure Socket Layer” (SSL) system of security is used, which allows for encrypting your banking information when on the network.
Bank transfer payment: Your payment will be processed when your bank transfer is received. Once your payment is received we will dispatch your goods. The processing of off-line payments may take several days.

9. Right of Retraction - Satisfied or your money back

Creventic allows you 15 working days to return a product that you are not satisfied with. You can return the product within this time period, at your own expense, accompanied by your invoice and a completed and signed return goods voucher.

We request that you send us the merchandise by registered post and that you purchase insurance with the carrier for the value of the merchandise. This is notably necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility.

The present right of return only applies to products that are returned in their original, complete working condition (packaging, accessories, user guide etc.). Any product that has been damaged, or is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded.

All photos stored on a digital support (memory card, hard drive etc.) and sent back to Creventic by the User will not be kept. The deadlines mentioned above are effective as of the date of reception of the order.

For reimbursements:

- If the product is returned within 7 days of its delivery (the post mark being proof thereof), the User will be reimbursed by bank transfer if payment was made by bank card.

10. Returns

Please note that shipping fees are the client’s responsibility, except if the product does not conform to the description of said product (the client is responsible for any damage done during the shipping of the returned goods).

Creventic will handle possible repairs with the manufacturers.
Whatever the problem is with your product, you must attach, with the defective product, a copy of your invoice.
Please note that legal guarantees do not apply to repairs for damage caused by external origin (for example, accidents, shocks, fluctuation of electricity etc.) or by the user’s faulty usage of the product such as a non-conforming installation or using it for commercial purposes or using said product with incorrect peripherals, accessories or consumables. The manufacturer’s guarantees sold by CREVENTIC do not cover: -replacement of consumables (batteries, light bulbs, fuses, recording heads or lasers etc.).
-the abnormal use or non-conforming usage of products. We ask that you consult the user’s manual provided with the products
-malfunctioning due to accessories (power cables etc.)
-damage from external sources (shocks, accidents, electricity current fluctuations etc.).

In all cases, CREVENTIC will not be held responsible in the event that the manufacturer refuses to honour the warranty due to, but not limited to, any of the above noted reasons.

In the event where the manufacturer will not provide service under warranty, an estimate of the cost of the repair will be given to the customer. Administrative fees will be requested if payment for the estimate is not made.


Faulty goods
If there is a fault with your product within 12 months of delivery (or other defects with your order), we will normally offer a prompt repair, exchange or refund. You will always have the option of an exchange or refund if the fault occurs within 28 days of delivery. In all cases we reserve the right to inspect the product and verify the fault.

12. Responsibility

Creventic will not be held liable for poor use and its consequences on the products purchased from our Site. Although our products have performance that is compatible with professional usage, Creventic does not sell products for professional usage.

13. Creventic Service

Without prejudice towards the applicable legal guarantees, Creventic also offers other services:

If your product breaks down you should contact Creventic Monday to Friday 9am-5pm:
- by telephone 0031 485 471127  (calls charged at national rate)
- or by email: secretary@creventic.com

Products must be returned in their original packaging.

14. Commentary, criticism, communication

Any opinions left by Creventic Users are screened and moderated by the marketing team.
If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), Creventic reserves the right to refuse it or to modify it.

15. Protection of personal data

Since the details you give us are essential for the processing and delivery of orders, for billing and for the establishment of warranty contracts, failure to provide these details will result in the cancellation of your order.
By registering on the Site, you agree to provide us with sincere and true information as it concerns you.

Communicating false information is contrary to the present General Conditions as well as the conditions of use listed on the Site.
Creventic is authorised to extract, handle and use information that concerns you.
This information is the subject of computer processing.

You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place (article 34 of the law of 6 January 1978). You can at any time make a request to Creventic to find out what personal information they have concerning you. You may at any time, and by request, modify this information. If you accepted to receive our promotional e-mails when you registered on the Site, offers including new items, clearance, exclusivities, good deals etc. will be sent to you. You may at any time request not to receive any further e-mails from us by clicking  on the link created for this purpose and inserted at the bottom of each page of our or our partners’ emails.
Only Creventic has information regarding you.

If you so accepted as of registration on the Site, Creventic and its contractual partners may send you information concerning particular and occasional promotions.

Creventic’s partners have been specially chosen by Creventic and are recognised for the quality of their products and services.